ClearFlow went from 4.2 to 4.8 stars — 41 new 5★ reviews in one quarter.

The problem

ClearFlow had a 4.2-star Google rating with only 23 reviews — despite completing 15-20 jobs per week. Their techs forgot to ask for reviews, and the office didn't have a system to follow up. Meanwhile, competitors with 200+ reviews were winning the trust battle in local search.

"We went from begging for reviews to having them roll in automatically. Our Google ranking jumped and we started getting calls from people who said they chose us because of our reviews."

Diana L., Owner, ClearFlow Plumbing

What we installed

We activated the Review Engine to send automated review requests via text after every completed job. The system used smart routing: satisfied customers were directed to Google, while any concerns were routed to private feedback. We also rebuilt their website to prominently feature their growing review count.

What changed

• 41 new 5-star reviews in 90 days — Consistent automated requests dramatically accelerated review collection.
• Rating improved: 4.2 → 4.8 stars — Fresh positive reviews raised their overall Google rating.
• 0 negative public reviews — Smart routing caught unhappy customers before they posted publicly.
• 28% more website leads — Higher rating and review count increased click-through from Google search.